The terms you agree to when you sign up

Accepting these terms

Numbula, from heartbeat.kids, is made by Freedom! Family Limited, a company registered in Hong Kong. In these terms, "we" means that company.

When you sign up, you agree to these terms and to the privacy notice. If you do not agree, do not sign up. You can close the account at any time.

Words we use

The terms and the privacy notice use these words in the same way.

You

The adult who holds the account: someone aged 18 or over who signed up and agreed to the terms and the privacy notice. Each account has one.

Coach

Numbula's word for the account holder, on this website and in the grown-up area. If you hold the account, you are its coach.

Parent or guardian

A child's parent, or another adult with legal responsibility for the child.

An adult with permission

An adult the child's parent or guardian has allowed to set Numbula up for the child, such as a grandparent, a carer or a tutor.

Grown-up

The coach, or an adult the coach lets into the grown-up area. When the child app says "your grown-up", it means the coach.

Child

A child aged 4 to 12 whom the coach has added to the account. Only that coach can delete the child or reset their progress. The grown-up area calls a child a learner.

Family

One account and the children on it.

Crew

A group of children, from one family or several, who practice together and see each other's ship names and stars. Only a coach can make one.

Crew code

A code that lets another coach ask for their child to join a crew. The crew leader shares it, and so can the crew's other coaches if the crew leader lets members invite. It stops working after 7 days.

Crew leader

The coach who made a crew. The crew leader approves each child who asks to join, and can end the crew.

Crew table

Each child's place in a crew, by the stars they earned this week. The children in the crew see their places only if the crew leader turns the table on.

School crew

A crew its leader made as a class at school. The families in it see the crew leader's full name and "at school".

Grown-up area

The part of Numbula where the coach adds children, sees their progress and changes their settings, crews and plan. It asks for the grown-up PIN.

Grown-up PIN

Four digits the coach picks, which open the grown-up area. It keeps a child holding the device out of it.

Numbula's admins

The people at Freedom! Family Limited who run Numbula and can open any account to help. Never a school's admin, and never a coach.

Demo account

An account Numbula made to show how it works. Its plan changes without payment, and its visits are left out of the counts.

Who holds the account

• An adult aged 18 or over holds every account. That is the child's parent or guardian, or an adult with the parent's or guardian's permission.
• Children play only through that account, on a device the coach hands over. A child cannot hold an account of their own.
• Only the coach who added a child can delete the child or reset their progress. Numbula's admins do not delete a single child. A parent or guardian who does not hold the account asks the coach who added their child.
• Keep your password and grown-up PIN to yourself. You answer for what happens on the devices you sign in or hand to a child.

Where Numbula is offered

Numbula is offered everywhere except the places below. Some have data laws Numbula is not set up for yet. The others are under US sanctions, and Numbula relies on American companies to run.

Sign-up is refused when the connection comes from one of these places. When you sign up, you confirm that you live outside them. Anyone can still read this website from there.

• The UK, Jersey, Guernsey, the Isle of Man and Gibraltar.
• The European Economic Area: the EU, Iceland, Liechtenstein and Norway.
• Switzerland.
• The Åland Islands, French Guiana, Guadeloupe, Martinique, Réunion, Mayotte and Saint Martin, which are part of the EU.
• Iran, North Korea, Cuba and Syria.

What we promise

• Chapters 1 to 4 are free, forever, on every plan.
• No ads in the child app, of any kind.
• Nothing a child can buy. Coins are earned in rounds, never bought.
• Every accessibility setting is free on every plan.
• A child never sees a price. A locked chapter tells them to ask a grown-up, and shows no button.

Plans and payment

Your child's progress

• Your child's answers and progress are yours. Download all of it from Settings in the grown-up area, whenever you like.
• The privacy notice lists what we hold, who can see it and how long we keep it.

Crews and names

• Pick kind ship names and crew names that do not tell anyone who a child is. Do not use a child's real name.
• Do not post a crew code or a sign-in code in public.
• Numbula's admins may rename a ship or a crew, or end a crew, that breaks these rules.

Fair use

• Do not use Numbula to break the law.
• Do not use Numbula to find or contact a child.
• Do not guess codes, passwords or PINs that are not yours.
• Do not overload Numbula, probe it for weaknesses, or copy it.

Ending

• Close the account on Settings whenever you like. Numbula deletes it 30 days later, and you can change your mind until then.
• An account with no visit to the grown-up area and no round played for 24 months is deleted. We email a warning 30 days before. The privacy notice says more.
• If Numbula ever stops, we will tell you at least 30 days before, and Download our data keeps working until the end.

Liability

• We build Numbula with care, but we cannot promise it will always work or never lose a moment of play.
• As far as the law allows, we are not liable for indirect loss. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
• None of this affects your rights under your country's consumer law. Nothing in these terms takes away a right the law gives you as a consumer.

Governing law

These terms are governed by the law of Hong Kong. If you are a consumer, you keep the protections of your own country's law, and you can bring a claim in its courts.

Changes and contact

If we change something that matters, we put a new date at the top of this page and email you before the change takes effect.

Freedom! Family Limited

Numbula, from heartbeat.kids, is made by Freedom! Family Limited, a company registered in Hong Kong.

Registered office

Room 1501, Prosperity Tower, 39 Queen's Road Central, Hong Kong

Phone

+852 2110 0990

[email protected]

Write here about anything in these terms. A person reads it.