Contact
A person answers
We are a small team. Nothing here routes to a bot, and nothing becomes a ticket number you have to chase.
Where to write
- [email protected]
- A question before you sign up, about the app, a plan or how it teaches. Press and partnerships too. A person reads it.
- [email protected]
- Help with your account or a child's progress. A copy of your data, a correction or a deletion: tell us your username or email. Something broken, unsafe, or not matching the safeguarding page. A person reads it.
What we will not do
- Put you in a chat widget that turns out to be a bot.
- Make you fill in a form before a person reads the question.
- Send you marketing because you contacted support. Support is not a mailing list.
If you are a child
Numbula is not written for children to contact us, so there is no address here for you. If something on your screen is wrong or upsetting, tell the grown-up who set up your account. They can write to us, and we will answer them.
Who we are
- Freedom! Family Limited
- Numbula, from heartbeat.kids, is made by Freedom! Family Limited, a company registered in Hong Kong. We build one thing at a time, for young children, and we take no advertising money.
- Registered office
- Room 1501, Prosperity Tower, 39 Queen's Road Central, Hong Kong
- Phone
- +852 2110 0990
- How many of us
- Small enough that whoever answers you has probably written some of the code.
Say what you actually need
One person, one answer. No ticket number and no survey afterward.